Privacy Policy
Policy version 2026-01
Summary
Wolfpack Home Services connects homeowners with local contractors. When you submit a request we share it — including your name, phone number and email — with the number of contractors you select, and no more. We do not sell your personal information to data brokers or unrelated advertisers.
Information we collect
- Request details you give us: service needed, project description, answers to project questions, optional photos, ZIP code and optional street address, timeline, property type, and budget range.
- Contact details: name, email address, phone number and your preferred contact method.
- Consent records: the exact permissions you granted, the wording shown to you, the date and time, your IP address and browser type.
- Technical and attribution data: the page you arrived on, referring site, campaign parameters, IP address and browser type, used for fraud prevention and to measure our marketing.
- Contractor account data: business information, verification documents, team members, billing history. Card details are handled by our payment processor (Stripe); we do not store card numbers.
We do not ask for Social Security numbers, financial account numbers or other sensitive personal data from homeowners.
How we use information
- To match your request with contractors and tell you the result.
- To verify that requests are genuine and prevent spam, duplicates and fraud.
- To send transactional messages about your request by email, and by text only if you allowed texts.
- To send marketing email only if you opted in.
- To bill contractors, resolve lead disputes and keep audit records.
- To improve the service using aggregated statistics.
How we share information
- Matched contractors. The contractor(s) matched to your request receive your request details and contact details. Contractors pay us for these introductions. The number of contractors never exceeds the number you selected.
- Before a match, contractors may see a summary of a request without your name, phone, email or address, and a small blurred preview of any photos you attached.
- Service providers that process data for us: hosting, payment processing, email and text delivery.
- Legal and safety disclosures where required by law or to protect rights and safety.
We do not transfer homeowner contact details to third-party lead buyers who have not been approved and verified as contractors on our platform.
Calls and texts
On each request you choose whether matched contractors may call, text or email you. Agreeing to calls or texts is not a condition of using the service. Reply STOP to any text to opt out; message and data rates may apply.
Retention
We keep request and consent records for as long as needed to provide the service, resolve disputes and meet legal obligations, and then delete or de-identify them. Verification documents are kept while a contractor account is active and for a limited period afterwards. Financial and audit records are kept as required by law.
Your choices
You may ask us to access, correct or delete your personal information, or to stop sharing a pending request, by emailing support@wolfpackhomeservices.com. We will verify your identity before acting. Deleting a request does not recall details already delivered to a matched contractor, but we will tell that contractor about your request.
Security
We use encryption in transit, access controls, private document storage and audit logging. No system is perfectly secure; tell us right away if you suspect a problem.
Children
The service is for adults. We do not knowingly collect information from children under 13.
Changes
We will post changes here and update the version shown above. Each request stores the policy version in effect when it was submitted.